A real life Emma Johnson story.
Clever Clients
As I quickly race to finish this idea of blogging my ridiculous life, before going back to the very place this text message to my sister takes place. My job; at a Pet Hotel. A fancy one at that. Enjoy my pain.
-Em J
Hey sis, I’ve got to share the most hilarious story from work yesterday. We have this partnership with American Airlines at the dog hotel where I work, and occasionally they ask us to pick up pets in transit. These furry guests stay with us during their layovers, and we have a special way of tracking them in our system.
So, yesterday, I picked up this adorable golden poodle – such a cutie! I was in the middle of processing its details when the phone started ringing non-stop. It was already 9:30 PM, and I was hoping to clock out by 10, but our client care team in Texas was creating chaos, mishandling calls, and even giving out our direct number to non-clients.
Amidst this, Hannah decided to put a caller on hold while I was driving back from the cargo area. Why she did that, I have no idea, especially since the caller had been waiting for 14 minutes already. I took over, apologized to the woman on the line who was checking on her dog, Layla. I asked her to hold briefly, only to realize we had no record of a ‘Layla Jacinto’ *changed last name* at our facility – a big red flag, and it’s 9:30 PM, so time was ticking.
Frustrated, I juggled attending to the cargo pup and dealing with the calls. My title may be client service, but it feels more like ‘do everything without any recognition or raise.’ And to top it off, I’m not even sure who my manager is anymore – I think it’s Leslie?
As I was about to leave, the phone rang again. I declined it, but it rang once more. I put it on hold without answering, and the caller hung up, only to call back again. That’s when I noticed it was the same woman, still trying to reach us about Layla. Enough was enough, so at 9:52 PM, I transferred both lines to Lyndsey’s office, knowing she had already left for the day.
Just as I thought I was done, my phone displayed ‘Wag Hotels.’ My heart sank, expecting a call from Kristen or Mary, our regional and district managers, probably to scold me. But to my surprise, it was the persistent Layla lady again! She had cleverly changed her caller ID to ‘Wag Hotels.’ And here’s the kicker – Layla was the very cargo dog I had just picked up. The whole situation was so absurd, I couldn’t help but laugh.
Turns out, Layla’s owner was incredibly nice, and we ended up having a pleasant chat. Her determination to reach us was impressive – it just goes to show, persistence does pay off! 😂
I changed the names of everyone because I need my job/ kind of like it there.
No citations needed, this shit really happens to me. If you like short stories let me know! I have a million and a half. My life has been ridiculous. Might as well share it!
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